Effect of Burnout Syndrome on work performance in administrative personnel
DOI:
https://doi.org/10.56294/saludcyt20241185Keywords:
Psychological Exhaustion, Work Performance, Administrative Personnel, SportsAbstract
Burnout syndrome can negatively affect workers' performance. Objective: To determine the prevalence of Burnout Syndrome and its impact on the Administrative Performance of the Human Talent at the Chimborazo Sports Federation. This study is quantitative, descriptive, and cross-sectional, involving 21 administrative workers. The Maslach Burnout Inventory Questionnaire was used to measure burnout, and a Job Performance Questionnaire was applied. Descriptive and correlational analyses were conducted. Results showed that 10 % had high levels of burnout, 14 % medium, and 76 % low. The most affected dimensions were personal accomplishment and depersonalization. Job performance was mostly regular (90 %). A significant correlation was found between burnout and job performance (r=0,689, p=0,001). Burnout explained 41,7 % of the variability in performance. Conclusions: There is an inverse relationship between burnout syndrome and job performance in this group of workers. Preventive measures are recommended
References
1. Rotstein S, Hudaib A, Facey A, Kulkarni J. Psychiatrist burnout: a meta-analysis of Maslach Burnout Inventory means. Australas Psychiatry. 2019;27(3):249–54. DOI: https://doi.org/10.1177/1039856219833800
2. Edú S, Laguía A, Moriano J. Burnout: A Review of Theory and Measurement. Int J Environ Res Public Health. 2022;19(3). DOI: https://doi.org/10.3390/ijerph19031780
3. Nápoles J. Burnout: A review of the literature. Updat Appl Res Music Educ. 2022;40(2):19–26. DOI: https://doi.org/10.1177/87551233211037669
4. Lemonaki R, Xanthopoulou D, Bardos AN, Karademas EC, Simos PG. Burnout and job performance: a two-wave study on the mediating role of employee cognitive functioning. Eur J Work Organ Psychol. 2021;30(5):692–704. DOI: https://doi.org/10.1080/1359432X.2021.1892818
5. Dyrbye L, Shanafelt T, Johnson P, Johnson LA, Satele D, West C. Sebuah studi cross-sectional mengeksplorasi hubungan antara kelelahan, ketidakhadiran, dan kinerja di kalangan perawat Amerika. BMC Nurs. 2019;18(1):1–8. DOI: https://doi.org/10.1186/s12912-019-0382-7
6. Johnson J, Corker C, O’connor DB. Burnout in psychological therapists: A cross-sectional study investigating the role of supervisory relationship quality. Clin Psychol. 2020;24(3):223–35. DOI: https://doi.org/10.1111/cp.12206
7. Madigan D, Kim L. Does teacher burnout affect students? A systematic review of its association with academic achievement and student-reported outcomes. Int J Educ Res. 2021;105(1):101714. DOI: https://doi.org/10.1016/j.ijer.2020.101714
8. Koutsimani P, Montgomery A, Georganta K. The relationship between burnout, depression, and anxiety: A systematic review and meta-analysis. Front Psychol. 2019;10(3):1–19. DOI: https://doi.org/10.3389/fpsyg.2019.00284
9. Olusoga P, Bentzen M, Kentta G. Coach burnout: A scoping review. Int Sport Coach J. 2019;6(1):42–62. DOI: https://doi.org/10.1123/iscj.2017-0094
10. Hassmén P, Kenttä G, Hjälm S, Lundkvist E, Gustafsson H. Burnout symptoms and recovery processes in eight elite soccer coaches over 10 years. Int J Sport Sci & Coach. 2019;14(4):431–43. DOI: https://doi.org/10.1177/1747954119851246
11. Dianti Y. Impact of Burnout syndrome in athletes. Angew Chemie Int Ed 6(11), 951–952 [Internet]. 2017;22(2):5–24. Available from: http://repo.iain-tulungagung.ac.id/5510/5/BAB 2.pdf
12. González H, Martinent G, Trinidad A. Perceived coach leadership profiles and relationship with burnout, coping and emotions. Front Psychol. 2019;10(7):1–8. DOI: https://doi.org/10.3389/fpsyg.2019.01785
13. Westfall S, Martin E, Gould D. The Association Between the Coach-Athlete Relationship and Burnout Among High School Coaches. J Sport Behav [Internet]. 2018;41(1):107–26. Available from: https://scholarworks.boisestate.edu/kinesiology_facpubs/157/
14. Pouyandekia M, Memari Z. How can clubs play an essential role in talent identification and development programmes? A case study of German football. Sport Soc. 2022;25(9):1679–713. DOI: https://doi.org/10.1080/17430437.2020.1863372
15. Graham J, Smith A. Work and Life in the Sport Industry: A Review of Work-Life Interface Experiences Among Athletic Employees. J Athl Train. 2022;57(3):210–24. DOI: https://doi.org/10.4085/1062-6050-0633.20
16. Krijgsheld M, Tummers LG, Scheepers FE. Job performance in healthcare: a systematic review. BMC Health Serv Res. 2022;22(1):149. DOI: https://doi.org/10.1186/s12913-021-07357-5
17. Hernández-Sampieri R, Mendoza C. Metodología de la investigación. Las rutas cuantitativa, cualitativa y mixta. México: MacGraw Hill Education; 2018. 714 p.
18. Castro M. Biostatistics applied in clinical research: basic concepts. Rev Medica Clin Las Condes [Internet]. 2019;30(1):50–65. Available from: https://doi.org/10.1016/j.rmclc.2018.12.002 DOI: https://doi.org/10.1016/j.rmclc.2018.12.002
19. Etikan I, Babatope O. A Basic Approach in Sampling Methodology and Sample Size Calculation. MedLife Clin [Internet]. 2019;1(1):1006. Available from: https://www.medtextpublications.com/open-access/a-basic-approach-in-sampling-methodology-and-sample-size-calculation-249.pdf
20. Leiter MP. Burnout as a developmental process: Consideration of models. In: Professional burnout [Internet]. CRC Press; 2018. p. 237–50. Available from: https://www.taylorfrancis.com/chapters/edit/10.1201/9780203741825-18/burnout-developmental-process-consideration-models-michael-leiter DOI: https://doi.org/10.4324/9781315227979-18
21. Schonfeld IS, Verkuilen J, Bianchi R. Inquiry into the correlation between burnout and depression. J Occup Health Psychol. 2019;24(6):603. DOI: https://doi.org/10.1037/ocp0000151
22. Bianchi R, Schonfeld I, Verkuilen J. A five-sample confirmatory factor analytic study of burnout-depression overlap. J Clin Psychol. 2020;76(4):801–21. DOI: https://doi.org/10.1002/jclp.22927
23. van Dam A. A clinical perspective on burnout: diagnosis, classification, and treatment of clinical burnout. Eur J Work Organ Psychol [Internet]. 2021;30(5):732–41. Available from: https://doi.org/10.1080/1359432X.2021.1948400 DOI: https://doi.org/10.1080/1359432X.2021.1948400
24. Wertheimer M, Puente AE. A brief history of psychology. Routledge; 2020. 270 p. DOI: https://doi.org/10.4324/9781315269306
25. Nguyen H, Kitaoka K, Sukigara M, Thai A. Burnout Study of Clinical Nurses in Vietnam: Development of Job Burnout Model Based on Leiter and Maslach’s Theory. Asian Nurs Res (Korean Soc Nurs Sci) [Internet]. 2018;12(1):42–9. Available from: https://doi.org/10.1016/j.anr.2018.01.003 DOI: https://doi.org/10.1016/j.anr.2018.01.003
26. Wickramasinghe N, Dissanayake D, Abeywardena G. Validity and reliability of the Maslach Burnout Inventory-student survey in Sri Lanka. BMC Psychol. 2018;6(1):1–10. DOI: https://doi.org/10.1186/s40359-018-0267-7
27. Schaufeli W, Enzmann D. The burnout companion to study and practice: A critical analysis [Internet]. CRC press; 2020. 72 p. Available from: https://books.google.es/books?id=yowEEAAAQBAJ&lpg=PP15&ots=xNkGakJZgL&lr&hl=es&pg=PA72#v=onepage&q&f=false DOI: https://doi.org/10.1201/9781003062745
28. Mäkikangas A, Leiter M, Kinnunen U, Feldt T. Profiling development of burnout over eight years: relation with job demands and resources. Eur J Work Organ Psychol [Internet]. 2021;30(5):720–31. Available from: https://doi.org/10.1080/1359432X.2020.1790651 DOI: https://doi.org/10.1080/1359432X.2020.1790651
29. van der Vaart L. The performance measurement conundrum: Construct validity of the individual work performance questionnaire in South Africa. South African J Econ Manag Sci. 2021;24(1):1–11. DOI: https://doi.org/10.4102/sajems.v24i1.3581
30. Ramos P, Barrada J, Fernández E, Koopmans L. Assessing Job Performance Using Brief Self-report Scales : The Case of the Journal of Work and Organizational Psychology Assessing Job Performance Using Brief Self-report Scales : The Case of the. J Work Organ Psychol [Internet]. 2019;35(3):195–205. Available from: https://journals.copmadrid.org/jwop/art/jwop2019a21 DOI: https://doi.org/10.5093/jwop2019a21
31. Campos G. Validación de la escala desempeño laboral individual en colaboradores peruanos. Rev Investig en Psicol. 2022;25(1):63–81. DOI: https://doi.org/10.15381/rinvp.v25i1.21920
32. Ebener M, Hasselhorn H. Validation of short measures of work ability for research and employee surveys. Int J Environ Res Public Health. 2019;16(18):1–15. DOI: https://doi.org/10.3390/ijerph16183386
33. Widyastuti T, Hidayat R. Adaptation of Individual Work Performance Questionnaire (IWPQ) into Bahasa Indonesia. Int J Res Stud Psychol. 2018;7(2):101–12. DOI: https://doi.org/10.5861/ijrsp.2018.3020
34. Backhaus K, Erichson B, Gensler S, Weiber R, Weiber T. Multivariate analysis. Springer Books. 2021;10(1):973–8. DOI: https://doi.org/10.1007/978-3-658-32589-3_1
35. Osborne J, Waters E. Four assumptions of multiple regression that researchers should always test. Pract assessment, Res Eval. 2019;8(1):2.
36. Khatun N. Applications of Normality Test in Statistical Analysis. Open J Stat. 2021;11(01):113–22. DOI: https://doi.org/10.4236/ojs.2021.111006
37. King M. Testing for autocorrelation in linear regression models: A survey. In: Specification analysis in the linear model [Internet]. Routledge; 2018. p. 19–73. Available from: https://www.taylorfrancis.com/chapters/edit/10.4324/9781351140683-4/testing-autocorrelation-linear-regression-models-survey-maxwell-king DOI: https://doi.org/10.4324/9781351140683-4
38. Bai J, Choi S, Liao Y. Feasible generalized least squares for panel data with cross-sectional and serial correlations. Empir Econ. 2021;60(1):309–26. DOI: https://doi.org/10.1007/s00181-020-01977-2
39. Marcoulides K, Raykov T. Evaluation of variance inflation factors in regression models using latent variable modeling methods. Educ Psychol Meas. 2019;79(5):874–82. DOI: https://doi.org/10.1177/0013164418817803
40. Mertler C, Vannatta R, LaVenia K. Advanced and multivariate statistical methods: Practical application and interpretation. Routledge; 2021. 350 p. DOI: https://doi.org/10.4324/9781003047223
41. Lakens D, Caldwell A. Simulation-Based Power Analysis for Factorial Analysis of Variance Designs. Adv Methods Pract Psychol Sci. 2021;4(1):1–14. DOI: https://doi.org/10.1177/2515245920951503
42. Demerouti E, Bakker A, Peeters M, Breevaart K. New directions in burnout research. Eur J Work Organ Psychol [Internet]. 2021;30(5):686–91. Available from: https://doi.org/10.1080/1359432X.2021.1979962 DOI: https://doi.org/10.1080/1359432X.2021.1979962
43. Bianchi R, Schonfeld I, Laurent E. Burnout: Moving beyond the status quo. Int J Stress Manag. 2019;26(1):36. DOI: https://doi.org/10.1037/str0000088
44. Meier S, Kim S. Meta-regression analyses of relationships between burnout and depression with sampling and measurement methodological moderators. J Occup Health Psychol. 2022;27(2):195. DOI: https://doi.org/10.1037/ocp0000273
45. Bianchi R, Manzano-García G, Rolland JP. Is Burnout Primarily Linked to Work-Situated Factors? A Relative Weight Analytic Study. Front Psychol. 2021;11(1):1–14. DOI: https://doi.org/10.3389/fpsyg.2020.623912
46. Song X, Xiang M, Liu Y, Yu C. Relationship between job satisfaction and burnout based on a structural equation model. J Occup Environ Med. 2020;62(12):e725--e731. DOI: https://doi.org/10.1097/JOM.0000000000002040
47. Garden A. The purpose of burnout: A Jungian interpretation. In: Occupational stress [Internet]. CRC Press; 2020. p. 207–22. Available from: https://www.taylorfrancis.com/chapters/edit/10.1201/9781003072430-19/purpose-burnout-jungian-interpretation-anna-maria-garden DOI: https://doi.org/10.1201/9781003072430-19
48. Eckleberry J, Kirkpatrick H, Barbera T. The problems with burnout research. Acad Med. 2018;93(3):367–70. DOI: https://doi.org/10.1097/ACM.0000000000001890
49. De Simone S, Vargas M, Servillo G. Organizational strategies to reduce physician burnout: a systematic review and meta-analysis. Aging Clin Exp Res. 2021;33(1):883–94. DOI: https://doi.org/10.1007/s40520-019-01368-3
50. Dos Santos A, Pires D, Vorkapic C, De Andrade A. Differences in perception of burnout syndrome among young athletes from individual and team sports. Motricidade. 2020;16(1):39–46.
51. McCallaghan S, Jackson L, Heyns M. Servant leadership, diversity climate, and organisational citizenship behaviour at a selection of South African companies. J Psychol Africa. 2020;30(5):379–83. DOI: https://doi.org/10.1080/14330237.2020.1821310
52. Hindman L, Walker N. Sexism in professional sports: How women managers experience and survive sport organizational culture. J Sport Manag. 2020;34(1):64–76. DOI: https://doi.org/10.1123/jsm.2018-0331
53. Nielsen M, Skogstad A, Gjerstad J, Einarsen S. Are transformational and laissez-faire leadership related to state anxiety among subordinates? A two-wave prospective study of forward and reverse associations. Work & Stress. 2019;33(2):137–55. DOI: https://doi.org/10.1080/02678373.2018.1528307
54. Sas K, Szóstak W, Herman E. What makes coaches burn out in their job? Prevalance and correlates of coaches’ burnout in Poland. Int J Sport Sci & Coach. 2018;13(6):874–82. DOI: https://doi.org/10.1177/1747954118788539
55. Seibt R, Kreuzfeld S. Influence of work-related and personal characteristics on the burnout risk among full-and part-time teachers. Int J Environ Res Public Health. 2021;18(4):1–17. DOI: https://doi.org/10.3390/ijerph18041535
56. Lee YH, Chelladurai P. Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership. Eur Sport Manag Q. 2018;18(4):393–412. DOI: https://doi.org/10.1080/16184742.2017.1406971
57. Tolukan E. Relationship between emotional labor behavior and burnout level of football coaches. Int J High Educ. 2019;8(2):7–15. DOI: https://doi.org/10.5430/ijhe.v8n2p7
58. Abdul-Rahman Al-Haramlah A. Psychological Stress, Burnout and its relationship with Decision Making among Table Tennis Referees: A Case Study on the Fourth Championship of Saudi Universities. Sport TK-Revista Euroam Ciencias del Deport. 2018;7(1):103. DOI: https://doi.org/10.6018/321951
59. Choi Y, Choi B, Park T, Uhm J, Lee D, Chang S, et al. A study on the characteristics of Maslach Burnout Inventory-General Survey (MBI-GS) of workers in one electronics company. Ann Occup Environ Med. 2019;31(1):1–16. DOI: https://doi.org/10.35371/aoem.2019.31.e29
60. Tóth I, Morin A, Salmela K. Reciprocal associations between burnout and depression: An 8-year longitudinal study. Appl Psychol. 2021;70(4):1691–727. DOI: https://doi.org/10.1111/apps.12295
61. Alkhawaldeh I, Madanat A. Psychological Stress Level Among Football Referees in Light of Masses Absence Due To the Covid-19 Pandemic. Rev Iberoam Psicol del Ejerc y el Deport [Internet]. 2023;18(2):146–9. Available from: https://dialnet.unirioja.es/servlet/articulo?codigo=8933974
62. Mikolajczak M, Roskam I. A theoretical and clinical framework for parental burnout: The balance between risks and resources (BR2). Front Psychol. 2018;9(6):11. DOI: https://doi.org/10.3389/fpsyg.2018.00886
63. Altfeld S, Schaffran P, Kleinert J, Kellmann M. Minimising the risk of coach burnout: From research to practice. Int Sport Coach J [Internet]. 2018;5(1):71–8. Available from: https://www.taylorfrancis.com/chapters/edit/10.4324/9781351024501-4/understanding-coach-burnout-underlying-emotions-narrative-approach-kylie-mcneill-natalie-durand-bush-pierre-nicolas-lemyre
64. Webb T, Dicks M, Thelwell R, van Der Kamp J, Rix G. An analysis of soccer referee experiences in France and the Netherlands: Abuse, conflict, and level of support. Sport Manag Rev. 2020;23(1):52–65. DOI: https://doi.org/10.1016/j.smr.2019.03.003
Published
Issue
Section
License
Copyright (c) 2024 Verónica Adriana Freire Palacios, Sridam David Arévalo Lara, María Belén Espíndola Lara, Andrea Ramírez Casco, David Miguel Larrea Luzuriaga, Cesar Guevara Maldonado (Author)

This work is licensed under a Creative Commons Attribution 4.0 International License.
The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.