Organisational Learning: A Pathway for the Development of health Cultural Competence
DOI:
https://doi.org/10.56294/saludcyt2022147Keywords:
Cultural Competency, Organizational Learning, Health FacilitiesAbstract
Introduction: the relationship established between the various users with professionals and health organizations, are influenced by multiple factors, which are multidimensional and multilevel. In order to achieve their effectiveness, it is essential to develop cultural competencies in healthcare teams, but it is necessary to understand how the organization favors the development and applicability of this type of competence.
Aim: to analyze the influence of organizational learning (OL) on the generation of cultural competence (CC) in the individual, professional and organizational focuses.
Methodology: narrative review carried out in the following databases: Web of Science, Scopus and SciELO, with the search engines Cultural Competency, Organisational Learning, Health Facilities and with the Boolean connector AND.
Results: 11 articles published between 2001 and 2022 were analyzed, 18 % (2) from the 2000s, 27 % (3) from the 2010s and 55 % (6) from the 2020s. The individual CC focus, is developed through AP with the achievement of intellectual and socioemotional skills, stimulating openness to new experiences. The professional focus of CC is favored by the AO that generates instances through collaborative work for the creation of knowledge. The social/organizational focus of the CC, considers that, a culturally competent care, needs to count on institutional commitment in the co-creation of knowledge.
Conclusions: the AO constitutes a tool to promote the development of CC in the individual, professional and organizational focuses, being a challenge for healthcare leaders and managers
References
1. Sue DW. Multidimensional Facets of Cultural Competence. The Counseling Psychologist 2001;29:790-821. https://doi.org/10.1177/0011000001296002.
2. Alizadeh S, Chavan M. Cultural competence dimensions and outcomes: a systematic review of the literature. Health and Social Care in the Community 2016;24:e117-30. https://doi.org/10.1111/hsc.12293.
3. Pedrero V, Bernales M, Chepo M, Manzi J, Perez M, Fernandez P. Desarrollo de un instrumento para medir competencia cultural en trabajadores de Salud (en revisión). Revista de Saúde Pública 2020;54:1-10.
4. Varela M. La Relación Médico Paciente y Algunos Aspectos Transculturales de Salud y Enfermedad. Rev chil reumatol 2019;35:7-14.
5. Manlangit A, Jabonete F, Ridulme Q. Cultural competence and decision-making of nurse leaders in a university hospital in Saudi Arabia: A descriptive correlational study. J Nurs Manag 2022;30:1215-24. https://doi.org/10.1111/jonm.13631.
6. Kumra T, Hsu Y-J, Cheng T, Marsteller J, McGuire M, Cooper L. Cultural competence and decision-making of nurse leaders in auniversity hospital in Saudi Arabia: A descriptive correlationalstudy. Health Care Manage Rev 2018:1-19. https://doi.org/10.1097/HMR.0000000000000205.
7. Campinha-bacote J. The Process of Cultural Competence in the Delivery of Healthcare Services : A Model of Care. Journal of Transcultural Nursing 2002;13:181-4.
8. Argyriadis A, Patelarou E, Paoullis P, Patelarou A, Dimitrakopoulos I, Zisi V, et al. Self-Assessment of Health Professionals’ Cultural Competence: Knowledge, Skills, and Mental Health Concepts for Optimal Health Care. Environmental Research and Public Health 2022;19. https://doi.org/10.3390/ijerph191811282.
9. de las Heras-Rosas C, Herrera J, Rodríguez-Fernández M. Organisational commitment in healthcare systems: A bibliometric analysis. International Journal of Environmental Research and Public Health 2021;18:1-21. https://doi.org/10.3390/ijerph18052271.
10. de las Heras-Rosas C, Herrera J, Rodríguez-Fernández M. Organisational commitment in healthcare systems: A bibliometric analysis. Int J Environ Res Public Health. 2021;18(5):1–21. https://doi.org/10.3390/ijerph18052271
11. Diaz S. Translating Cultural Competence Into Organizational Governance. In Preparing Globally Competent Professionals and Leaders for Innovation and Sustainability 2022 (pp. 278-291). IGI Global.
Published
Issue
Section
License
Copyright (c) 2022 Daniella Cancino Jiménez, Katiuska Lídice Reynaldos-Grandón (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.
